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763-208-6495

Shipping & Returns

Shipping

When placing an order with NoviaNetworks you will be presented with several shipping options during checkout. Except for special circumstances, we prefer to ship via FedEx. If there is a special reason that you need to ship via a method we do not offer on the website please contact us. 

When you checkout, our site calculates the weight of your order and requests shipping rates in real time from FedEx. The rates we charge are the standard FedEx published rates and we do not mark them up or add any handling charges. Please note that shipping rates are calculated on many factors including package weight, package size, send from address, send to address, fuel surcharges, etc. If you believe there is an error in your rate calculation please contact us BEFORE placing your order.

Orders must be received prior to 3pm CST Monday through Friday in order to be shipped the same day. Orders received after the deadline may still get shipped but we cannot guarantee that they will. If your order is urgent please place it as soon as possible. There are certain situations where the order may not ship the same day even if received before the deadline.

Some of those exceptions are: 

  • Orders not placed during normal business hours will not be processed until the next business day. 
  • If part of your order is out of stock we will ship your order when the out of stock items are received, unless otherwise noted by customer at checkout. (This is usually no more than 2 business days). 
  • If part of your order is out of stock and you choose an Express service we will contact you to see if you would like the in stock portion of your order to ship that day or if you would like us to wait for the remainder to arrive before shipping. 
  • Please note that there will be additional shipping charges for split shipping. 
  • Other unexpected exceptions may apply that may be specific to the situation. 
  • Please be sure to make any changes to your order by 3pm on your order date. After this cut off time, we may not be able to adjust the order as it may have already been picked up.

Delivery times vary depending on the date the order is shipped, the shipping and delivery addresses, and other factors. Once you receive a tracking number from us you should be able to estimate with some accuracy when your order will arrive.

For international shipments, the customer will be responsible for any duties, taxes, and/or brokerage fees which may apply. These extra fees are not included with the product price or shipping and handling cost which will be collected from the carriers on delivery, as applicable. Please check with your country's customs office to determine the additional costs. A delay of up to 7 days may occur for certain countries. Please contact us if you have any questions about International Shipments.

If your order is lost or damaged during transit we will handle the claim with the carrier to save you the time and aggravation. This can be a complicated procedure, please contact us if you have any questions about it. The good news is that packages are rarely lost and the items we sell are professionally packaged for transit, which means they rarely are damaged during shipment. 

Returns and Exchanges

For your convenience, we accept returns on our products. Customers have 14 days after receiving the item to notify us of a return, UNLESS otherwise stated. Buyers are responsible for return shipping expenses. If a product is returned, the refund includes the total charge amount minus the initial shipping charge. A 20% restocking fee is charged on all products when we are not at fault. All product returns must include all original packaging, documentation, and accessories. If you have any questions or to request a return authorization, please contact us. If the reason for your return is due to an error on our part, we will pay the return shipping costs and refund your original shipping charges; otherwise, you are responsible for the return shipping costs and the original shipping charges will be non-refundable. Related duties, taxes, and fees for shipments to and from locations outside the continental United States are the responsibility of the customer.

Product must be in like condition to when it was purchased and include all original parts, accessories, and original packaging. Not valid for special orders, wholesale transactions, or for purchases intended for resale, lease, rental, or transactions where there is a separate written agreement. 

If you have any questions please call +1-763-208-6495 or email us at sales@novianetworks.com. For warranty information, please click here for details.